Frequently Asked Questions

Yes! GoTrails is completely free and without advertising.

GoTrails integrates trail planning, riding, and advanced insights - all in one platform.

We are proudly based in Montreal, Canada.

As GoTrails is still in development, we rely on donations to keep our service running. If you would like to support us, you can donate here.

We would love to collaborate! If this interests you, contact us at [email protected]

GoTrails is available wherever routing data is available.

You don't need an account to view trails, but signing in lets you save your stats and ride with goTrails.

Yes! However, the app is optimized for biking so your displayed calories burned and time estimates will be lower than reality, and trails may not neccesarily support runners and hikers.

You can share the site, provide feedback, or donate to help development. We appreciate all forms of support!

GoTrails is presently in active development, and we would appreciate any feedback regarding our service, including bug reports and suggested features. You can contact us at [email protected]

Don't worry! Community trails allow users to upload their own trails, expanding our library selection. As our library expands, more locations will be added.

Once you've found a trail that you want to ride, or made your own, press the 'Start Ride' button and we'll start tracking you. Once you get close enough to the end point or click 'End Route', it will automatically bring you to your stats page.

Yes! The difficulty of all premade trails is shown below the trail name on the trails page. If you made the trail, we won't be able to provide a definite difficulty, but we would suggest looking at the estimated completion time, distance, and elevation profile.

Our filter feature allows you to search by difficulty, distance, time, or trail type (loop/linear).

We are currently updating almost every day. Our next planned features include community features (including a rating system and comments), friends, a larger selection of trails, and points of interest.

Go to settings > Privacy & Safety > Request my Data. We will send you an email with all of your data within 7 days.

Go to settings > Preferences > Theme. We currently have two themes available: light and dark.

Go to settings > Profile & Account > Email Notifications.

Go to settings > Privacy & Safety > Delete my Account. We'll be sad to see you go! You'll have 30 days to cancel this action by logging in to your account. We will keep an anonymized version of your data.

Make sure your browser and GoTrails both have permission to access your location, and then refresh the page.

GoTrails is currently web-based, but a mobile app is in development.